At Betat Casino, your safety and compliance come first. As a UK-licensed operator, we are legally required to verify the identity, age, and address of every player under the UK Gambling Commission (UKGC) regulations. This process is known as KYC – Know Your Customer.
Why KYC is Important
KYC protects both you and us. It prevents fraud, underage gambling, and money laundering, and ensures that all players use our platform fairly and securely. We only ask for the information needed to confirm your identity — nothing more.
When Verification Happens
We usually verify new players automatically through trusted third-party systems when you register or make your first deposit.
However, we may ask for additional documents in certain cases — for example, before processing your first withdrawal or when changes are made to your payment details.
What Documents We Accept
To complete verification, you may be asked to upload:
- Proof of Identity: passport, driving licence, or national ID card
- Proof of Address: recent utility bill, bank statement, or official letter (issued within the last 3 months)
- Proof of Payment Method: screenshot or photo of the card, e-wallet, or crypto wallet used
All documents can be uploaded securely through your Betat profile. Files are encrypted and never shared with third parties outside our payment and compliance partners.
How Long It Takes
Most verifications are completed within 24 hours, often much faster. If additional checks are needed, our support team will notify you by email. You can continue to play while verification is pending, though withdrawals may be paused until confirmation is complete.
Data Security
Every document and piece of information you share is protected using 256-bit SSL encryption. Access is restricted to authorised compliance officers only, and all records are stored in line with UK data protection laws (GDPR).
Need Help?
If you have questions about verification or encounter issues uploading documents, contact our compliance team at
kyc@gransinos.org.uk or through 24/7 live chat — we’re here to help you complete the process quickly and safely.